The sub-tasks assigned
The sub-tasks assigned
consumed more than 40% of workday time on average.
3) Customer oriented activities are heavy time consumers in
a workday. Good companies survive on their personal contact
and relationships with customers but we were not accounting
for the time it took to conduct basic courtesy emails and
phone calls.
4) Sometimes when an issue occurs within the workplace it
requires the abilities of other staff, which then was taking
away from their current assigned tasks.
5) Holidays and days off for a staff member lead to responsibilities
being spread amongst other staff. A common occurrence though
is to put in overtime before time off and then once returned
in order to make up for time away from the office to return
to your regular pace.
This activity has allowed us to recommend as well as implement
some changes within our company, some included:
Undertaking a systemized process of reviewing individual tasks
and actually reassigned some responsibilities to different
staff members.
We also recognized that we needed to review the fee structure in
certain scenarios to warrant the specialized attention we can
provide to our customers.
All employees and boss/owner would benefit from doing a time
sheet of tasks, not only to learn more about how you spend
your time at work but learn to be accountable to yourself for
the variety of tasks and activities that you do in a day.
Julie MacLean is a marketing manager with MailWorkZ.
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